Dysfunctional/disorganized management - Sales Representative Refloor Employee Review

2.0
Jan 24, 2026
Recommend
CEO approval
Business outlook

Pros

This is a relatively easy job. Training is long and boring, but you’re going to peoples homes and sell them vinyl flooring. You can make decent money as long as you’re getting good leads. Work life balance is reasonable. Local management is willing to let you set your schedule around your life, which is very nice. I am a former employee however I want you to know. I am writing this review as honestly as possible.

Cons

There are many cons to this job. First of all the leads are terrible. Many one leg appointments, tons of appointments in very low income areas that are very hard to sell. You will drive a lot with zero gas reimbursement. You will not be compensated if you go to a lead even 75 miles away and they are not there. That is on you. No opportunity for earning bonuses. You will be very micromanaged. The Louisville store has had three different managers since they opened 10 months ago.. The worst part about Refloor is that they are not as honest as they try to make themselves seem. They have a very good five star review rating but that is because they train their employees to get five star reviews before the installation actually happens. It’s unfortunate that so many customers are actually willing to do that.. Refloor does anything to get the sale they will even undercut their own employees. They’re not honest about their promotions. They will tell customers that they have one week to get free installation and then that promotion goes away and they will re-implement the same promotion the next month. If you don’t make a sale in the home and the customer wants to think about it a call center will call the customer and reduce the price of the sale to the very bottom dollar so the sale gets made but the sales rep doesn’t make any money at all. Unless Management likes you (they did like me) you will not get good leads. Refloor only gives leads to the sellers they perceive that are doing better. They’re LVP is insanely overpriced. They are telling customers they are getting a much higher quality product than they really are.. I’d be careful before signing on with Refloor check other companies. You might have better luck. This is a very typical high-pressure 1, touch clothes sales position.

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Refloor Response
3d
Thank you for taking the time to share your perspective. We're sorry to hear that your experience did not meet your expectations. We appreciate your acknowledgment of the flexibility and support you received from local leadership, as well as your feedback regarding lead quality, management changes, compensation, and the overall sales experience. We recognize that experiences can vary, and feedback like yours provides valuable insight into areas where employees may see opportunities for improvement. We also want to be clear that integrity and transparency are fundamental to how we operate. We take concerns regarding sales practices, promotions, customer communication, and employee support seriously, and we are committed to maintaining processes that reflect those standards. As Refloor continues to grow, we remain focused on strengthening leadership, refining our systems, and providing our teams with the support and resources needed to succeed. We appreciate the time you spent with Refloor and wish you the best in your future endeavors. — The Refloor Team

Explore other reviews about Refloor

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

I’m new to the Refloor team, and the whole hiring and training process has been amazing. I feel very well supported and it’s clear that they only hire top quality people. I’ve been on several sales appointments with the flooring specialists and the training they receive prior to interacting with customers really helps set the team up for sales success. The sales people, flooring products, guarantees and the technology used in the home makes it easy for customers to see why they should buy from Refloor. The company is growing rapidly and there are tons of opportunities for advancement.

Cons

None that I have seen so far.

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Refloor Response
4d
We appreciate you sharing your perspective as a newer member of the Refloor team. It's rewarding to hear that the hiring and training process has made such a positive impression. We place a strong emphasis on providing our teams with the tools, support, and product knowledge needed to feel confident in their roles and deliver a great experience for customers. We're also pleased that you've recognized the opportunities for growth within the organization. As Refloor continues to expand, creating pathways for advancement and professional development remains an important focus. Thank you for your feedback and for helping us continue to build a strong team and culture. — The Refloor Team
5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

Good atmosphere. They provide snacks and drinks for the team. They celebrate employees by creating recreational events.

Cons

The software we utilize for calls is Five9 and unfortunately it does effect the daily performance of call center agents due to the technical difficulties.

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Refloor Response
3d
It's always valuable to hear from team members about their experience. We're pleased to hear that the positive atmosphere, employee recognition, and team events have contributed to an enjoyable work environment. Creating opportunities for employees to connect and feel appreciated is an important part of the culture we strive to build. We also appreciate your thoughtful feedback regarding the software used by our call center team. Technology plays a critical role in day-to-day performance, and we understand how technical challenges can impact efficiency. Feedback like yours helps us evaluate opportunities to improve the tools and resources available to our teams. Thank you for sharing your perspective and your suggestions for continued improvement.
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