DO NOT WORK HERE - Client Services Manager Refinery29 Employee Review

1.0
Aug 21, 2019
Recommend
CEO approval
Business outlook

Pros

NONE, WHATSOEVER. DO NOT WORK HERE.

Cons

Seriously, it is not what it appears to be from the outside. It is not worth your health and sanity lol. It is a complete and total mess. Q4 layoffs and restructures two years in a row. I would venture to guess more coming this year, if history is any indication. Zero direction. Extremely inefficient across all areas of the company. Process constantly changing, without informed research, implementation, or training. The people in charge have no idea what they are doing or how to run a business of this size. Insane turnover. "Managers" with zero management experience. Promoted just because you put your time in, not because of skill - leads to terrible and/or lack of management. Many are extremely rude/mean to each other over email. Hostile work environment. The company is totally hypocritical - touts empowering women but treats their mostly women work force with clear disrespect and disregard. EVERYONE is miserable. Everyone wants out. It is a sinking ship. The only positive is the people. Sure, I have learned a ton. I am confident I can handle whatever my next job throws at me. But was it worth years of being underpaid, overworked, lied to, lead on, manipulated, MANY tears, and the many effects of stress on one's life? NO. I would advise my best friend against working here, so I want to extend that to whoever may be considering a job at Refinery29.

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5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, extremely nice employees, diverse workplace

Cons

Not very cutting edge with their approach to tech

4.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

Refinery29 was training day, every day. The pace and creative expectations forced you to sharpen fast. I cut my teeth here over four years and came out a fundamentally better strategist. The work was culturally plugged in, the people were sharp, and you were trusted with real responsibility early. If you wanted to learn how brand, content, and audience intersect at speed, there was no better place.

Cons

The intensity that makes it a great training ground also means the environment runs hot. Not everyone thrives in that — and depending on your team, support structures varied. The company went through a lot of change during my time, which created some instability.

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