Going down the pan rapidly - Customer Success Manager (CSM) Red Hat Employee Review

1.0
Oct 29, 2024
Recommend
CEO approval
Business outlook

Pros

Very little to recommend about Red Hat. It was a good company, but not anymore. And don't be fooled by the EOQ results they posted on LinkedIn. It's only half the story.

Cons

It *was* a good company, but since the acquisition by IBM, it got worse and worse. Goal-posts change, roles adapt so as to be unrecognizable to the role you originally signed-up for, targets change, revolving-door managers, no clear direction. I wager that Red Hat will not exist as a unique entity within 10 years if not less. CEO is not a leader of people. People get promoted with no recognizable skills or ability, other than they're "Yes Men' or "Yes Women." More redundancies are in the offing I have been told by a senior manager still employed (for now) at Red Hat. They have no idea about how to handle people and the last round of redundancies (not that Red Hat ever use that word...roles are "sun-setted"!!?) was handled with zero ability or empathy. Avoid if you can but if you've taken a new role there, good luck.

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5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Good work and life balance. Great leadership.

Cons

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3.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Extremely talented and motivated people Great product and ecosystem around Kubernetes

Cons

Bluewashing is real. After 4 years past acquisition it is not Open Decision company anymore. There is no clear communication about the direction where the company goes, some departments were moved to IBM without clear explanation why. Promotion process that was clear before is gone, and now your salary increase or promotion are directly depend on your relationship with the manager and not from your contribution to the team or the product.

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