Great company, terrible leadership - Customer Service Representative Recology Employee Review

3.0
Jul 29, 2021
Recommend
CEO approval
Business outlook

Pros

The overall goal of the company is admirable, decent health benefits, great company activities (not during the pandemic).

Cons

The management of the customer service team is atrocious. Very catty attitude and prone to publicly shaming someone over a simple question/mistake. Hands down the most unprofessional experience of my career.

Explore other reviews about Recology

5.0
Aug 16, 2025
Recommend
CEO approval
Business outlook

Pros

ESOP and commitment to a collaborative culture; excellent benefits. Management treats you with respect. Encourage growth and provide opportunities for advancement or lateral moves within the company.

Cons

Workload can be overwhelming at times

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers, good employee owned company with opportunities to be promoted from within. Just have to put in your time and provide solid work results via leadership qualities and strong KPI performance.

Cons

Tough Union environment to work in, and management structure is a little chaotic and inconsistent. Need to be very flexible, because policy changes happen quickly and often.

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