Pros
The people were good until all of the core, knowledgeable people who had been there the longest were laid off
Cons
Rebel seems really promising at first and they put on a real good mask of what it’s like to work there but internally it’s not good They had a diversity and equity organization come in to do an audit. They did all the interviews and apparently gave the results to the company, which we were told we would see, but then we never heard about it again Poor management decisions were made on products and release times again and again, most of the time a large burden of this fell on cs with zero meaningful recognition of compensation. Even when we were told we would be compensated because they recognize how unreasonable a situation was they ended up doing nothing The owner used bully intimidation tactics during a town hall that was meant for the department to discuss grievances. No one felt comfortable sharing and the online written submissions we were asked to write before were not allowed to be used. We were told they would not be addressed unless we can on camera to say them during the zoom meeting It felt like the owner had no respect for the customer service job or how hard it was when you had to come into the office everyday for such low pay. Most of us live far outside of downtown Even after being there for years we were paid under the industry standard