Keep clients coming back (struggling), Jump like they are your only employer (scheduling same day clients), no response - Therapist ReachLink Employee Review

1.0
Mar 6, 2023
Recommend
CEO approval
Business outlook

Pros

remote work you see clients they write your notes

Cons

Fake/incomplete review website pops up first on google search (it doesnt review Betterhelp-one of the largest provider) They want more money- just want you to keep people coming back-not get better Passive aggressive Weird BS They did not respond to my request for help in evenings or weekends and did not follow up (never did) Reachlink will not support you the way you should with scheduling, etc. They get 75% of the money (of a $200 session) but cannot even be consistent with providing clients or scheduling I have had 2 new phones (androids due to often doing manual work) but they stated I blocked them (blocks do not carry over) They screenshot and stated I blocked them so they wouldnt contact me. I got a new phone number. I had to request over and over to stop scheduling same day clients. Then they quit providing new clients except about 1 every couple of weeks . One day I requested it, explained I was working under one of my properties, they took the appointment off my schedule then within 30/60 minutes they booked another client for about 16 hours away at 8am. I have 50 clients at one job and 31 at another that I have seen for months or years including 2 medical doctors who are not going to settle for less than the best treatment to deal with their issues. Reachlink is about that money- get out of mental health - do something else.

Explore other reviews about ReachLink

5.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

Their platform makes my job easier. I used to spend hours doing paperwork at my former job; however Reachlink's platform has made my job enjoyable again.

Cons

At times technical issues create glitches during appointments; however there is always a customer support person that can help with these issues.

3.0
Feb 21, 2025
Recommend
CEO approval
Business outlook

Pros

The company's AI documentation system is o.k.

Cons

Read your contract. If you use Reachlink to fill in occasional gaps in your private practice you may find that Reachlink is not the best fit for you. If you haven't read your contract thoroughly you may be surprised to discover that Reachlink creates and posts their own Psychology Today bio for you (independent of your own private practice bio), using your name and photo. This will appear next to your private practice bio, and could potentially divert client's seeking your services to Reachlink. Reachlinks scheduling of your clients is convenient but does not allow for direct contact with clients to discuss last minute cancellations, or between session communication, as all communication is managed through Reachlink's intermediaries. Perhaps a good fit for therapists starting out and in need of guidance, but if you're more seasoned and accustomed to autonomy in your practice (not to mention payment commensurate with your direct billing income), you may find that contracting with Reachlink feels more like being an employee than an independent contractor.In short: PZossibly useful as an adjuct to your usual caseload, but prepare for a lack of autonomy and less than ideal remuneration.

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