A Nice Idea - But Let Down By Management Not Listening To Feedback - Admin Support Re-engage Employee Review

3.0
Oct 21, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible Good support from line manager Friendly team Fair pay

Cons

Higher management do not listen to the experiences of those on the front line (who are actually trying to keep everything running with the many volunteers and the public). Consequently, too much time spent on unnecessary work. Do not have enough time to do what is actually needed to make a difference.

Explore other reviews about Re-engage

1.0
May 31, 2023
Recommend
CEO approval
Business outlook

Pros

Working at Re-engage has been a rollercoaster experience, with both positive and negative aspects that are important to highlight. While the front line staff deserves commendation for their dedication to the elderly community, the toxic leadership within senior management tarnishes the overall work environment. The frontline staff at Re-engage exemplifies professionalism, empathy, and a genuine commitment to the charity's mission. Their unwavering support for the elderly and tireless efforts to improve their quality of life are truly inspiring. The compassion and care demonstrated by these individuals should be commended.

Cons

Title: Mixed Bag at Re-engage: Toxic Leadership Shadows a Dedicated Frontline Team Rating: ★★☆☆☆ Review: Working at Re-engage has been a rollercoaster experience, with both positive and negative aspects that are important to highlight. While the front line staff deserves commendation for their dedication to the elderly community, the toxic leadership within senior management tarnishes the overall work environment. The frontline staff at Re-engage exemplifies professionalism, empathy, and a genuine commitment to the charity's mission. Their unwavering support for the elderly and tireless efforts to improve their quality of life are truly inspiring. The compassion and care demonstrated by these individuals should be commended. However, behind the scenes, the toxic leadership within senior management casts a dark cloud over the organization. The senior management's refusal to adhere to any structured processes creates chaos and confusion. Important decisions are made on a whim, disregarding the concerns and opinions of employees who possess valuable insights. One of the most concerning aspects of the toxic leadership is their tendency to undermine employees' concerns. Instead of fostering an environment that encourages open dialogue and feedback, senior management dismisses any dissenting opinions as irrelevant. This not only stifles innovation but also creates a sense of fear among employees, inhibiting their willingness to speak up and contribute constructively. Furthermore, the company's lack of psychological safety is disheartening. Employees constantly feel on edge, fearing retribution if they express differing views or challenge the status quo. The absence of a supportive and inclusive culture hampers collaboration and hinders the organization's ability to adapt and improve. Regrettably, the toxic leadership has led to a high turnover rate at Re-engage. Talented individuals who could have made significant contributions to the charity are driven away by the hostile work environment. The constant turnover not only disrupts team dynamics but also hampers the continuity and effectiveness of initiatives aimed at helping the elderly. Re-engage is a charity with a noble mission, but its toxic leadership prevents the organisation from reaching its full potential. The exceptional frontline staff is the backbone of the organisation, tirelessly working to make a positive impact on the lives of the elderly. However, without addressing the toxic leadership and fostering a culture of respect, open communication, and psychological safety, Re-engage will struggle to attract and retain talented individuals who can help the charity thrive.

10
4.0
Mar 10, 2026
Recommend
CEO approval
Business outlook

Pros

An excellent ceo who is approachable and cares about the staff and the mission. Flexible working and trust staff A talented team of staff who truly care and work hard for the mission

Cons

Same as any organisation, there is pressure to hit targets, and the priorities change regularly whilst trying to find the solution to help people the best way possible

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