Higher turnover than an inner-city McDonalds! - Anonymous employee RadiusPoint Employee Review

Hello, Let me begin by saying I’m sorry that you feel this way about our company. A few things about your review I would like to address are as follows. Turnover: while I can’t speak to the turnover rate of an inner city McDonald’s (I’m also not going to comment on how that’s racist) I can say that yes we did have an issue with turnover in the past but I’m proud to say that we are continually striving to be better and have reached an impressive turnover percentage for the 3rd and 4th quarters. Time Management: Let’s begin with regimented time management, we pride ourselves in doing more than expected of us from our clients and to accomplish that time management is key. I wish I could tell you that we have lazy\do nothing days but alas, the wheel keeps turning and we have to be experts at time management here. As far as breaks go, yes they are tracked digitally, it is 2017 and doing so otherwise would be against our drive to constantly innovate and improve and though we digitally track time punches I have never seen anyone “placed on probation” for being one second late 3 times. It is possible to be coached and counseled on punctuality when you have been tardy three times (by more than a second btw) but I’ve never seen a “probation”. Pay and raises: You mentioned that “the pay is not great and the raises are barely keep up with the job market”, pay is difficult to manage as are raises. We are currently working on a regimented pay\raise structure that would be more understandable and applicable, thank you however for saying that we at least we keep up with the job market if barely. The food drive or any other charity events we have: These are not mandatory events. They are volunteer only. Neither upper management nor I even pay that much attention to who participates and who doesn’t. If someone in the office pushed someone or goaded them into participating and making them uncomfortable then I would like to know, because that would be taken care of quickly. Dead-end job: For some people I could see where that statement could be true. If you wish to punch a clock (one second late or not) maintain and muddle through your day and then leave at the end of it then I can see where it may be a dead end job for you. For the rest of the team, who clock in (always on time) and strive to innovate, improve and better themselves then it is not a dead end job. We don’t have a single manager that was hired as a manager. We promote talented individuals who have exceled tried their hardest every day, most of which are not now or have ever been active duty military or like family. (btw everyone here is “like family” to me) Finally we get to the curious one… Buying things from the owner’s family members: Since this complaint is so vague I’m not even sure what that means. If it means the replacement\extra t-shirts then I assure you what you are paying is the cost of the shirt directly from the company. I’ve never seen anyone in the owner’s family attempt to sell anything to anyone here and I doubt they ever will. I would like to thank you for your advice, we should rethink the way we motivate our team and our management style constantly. That is a huge part of what we believe in growing and doing better all the time. I agree that adults should be treated like adults, if there are rules to follow adults follow them, if there is work to be done in a short amount of time then adults roll up their sleeves and get to it. We expect this out of everyone we meet and work with and we make doubly sure that everyone we meet and work with can rely on this from us. In summation, I’m sorry that it wasn’t made clear enough that we have strict deadlines as a company and require time management skills. I am also sorry that you were unable to establish relationships with any of your coworkers, which is something that I personally enjoy most about working here. Finally I wish that I could say that the work was always routine, with lax deadlines, that clients never wanted something done a different way or that every person who came to work with us stayed for a very long time, but I can’t always say that. What I will say is we will make an effort to be more clear with new hires the time management aspects of our work so that we can keep more of the best people around and not have the turnover of an “inner city McDonald’s” (that’s still racist btw)