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      Radial

      Engaged employer

      Radial reviews

      Radial NEEDS better management! - Customer Service Agent Radial Employee Review

      3.0
      Feb 27, 2017
      Customer service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, Comfortable Work Area, Security throughout the day, Easy, and fun training sessions. I liked that there were several verticals at this location. The pay could of been better.

      Cons

      Several Managers lack the experience needed for their position. Team leads seem to only be there for the money. No room for advancement, and arrogant management. Certain management "Seasonal/Core" were seen gossiping, and playing! Some of the management overlooked your efforts. Communication between management and agents was extremely poor. Some created vertical drama. and made the atmosphere feel depressing at times.

      Explore other reviews about Radial

      5.0
      Aug 21, 2025
      Team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      People Work Supervisors Managers Schedule

      Cons

      Sometimes a lot of pressure Peak season Some benefits Nothing Nothing

      avatar
      Radial Response
      9mo
      Thank you for your positive feedback! We're so glad to hear you think we're a great company. We recognize that peak seasons can bring added pressure, and we truly appreciate the dedication and resilience our team shows during those times. We're always looking for ways to support our employees and make those busy periods more manageable. Thanks again for being part of our journey!
      4.0
      Jun 4, 2026
      Transportation analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home Benefits Enjoy the team I work with

      Cons

      Depends how you feel about a bit corporate company

      avatar
      Radial Response
      2w
      Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with remote work flexibility and a supportive team—both are important to us. We also appreciate your perspective on the corporate feel. Feedback like this helps us identify opportunities to simplify processes and strengthen connection across teams. Thank you again for taking the time to share your perspective.
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