Good company with great prospects - Senior Principal Software Architect RackTop Systems Employee Review

It is an awesome place to work. I have been doing this for close to 40 years. Never worked at a better place

I have no cons to report

nice office space, good salary, flexible schedule

1. There was no organizational focus. The business ostensibly sells storage appliances, but there were customers paying for hosted email, hosted VMs, VDI, DRaaS, event managed IT services. The engineering team could not focus on supporting the main part of the business (e.g. internal and customer-facing infrastructure + customer support) because of all the random other stuff. I pointed this out, but rather than removing these services, they continued to take on more. 2. There was no engineering focus. We had one instance where there were multiple customers affected by a limitation in poorly-written code in the product. The customers were angry, but the development team would not work on it because they were implementing new features. At least one customer said they would never but another Racktop product as a result of that experience. 3. Poor company culture. Maybe not everyone, but some team members were incredibly resistant to change and acted childishly when I tried to do things differently. There was also no documentation - everything was in someone's head, which combined with the childish behavior made it very difficult to get work done. Overall the company seemed more interested in making sales and having parties than fixing the systemic issues affecting the company.