great people - Customer Success Manager (CSM) RXO Employee Review

4.0
Oct 13, 2024
Recommend
CEO approval
Business outlook

Pros

Logistics is a cool business to be in and the network of people you meet is amazing.

Cons

loved working there at the begining, I was around for it's initial growth before all of the spin offs. Management declined the longer I was there in regards to actually being qualified to lead.

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RXO Response
1y
Thanks for your feedback! We appreciate you taking the time to share your thoughts and experiences.

Explore other reviews about RXO

5.0
Jun 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great onboarding experience with a supportive team. Leadership has been accessible, training has been well organized, and everyone has been willing to answer questions and help me learn. The culture has been welcoming and collaborative.

Cons

Still new to the organization, so I have not identified any significant concerns at this time.

3.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn from some very bright coworkers. All the lateral moves your heart desires.

Cons

Employee retention is an issue. The practice of laying off good workers to either replace them with cheaper, incompetent workers and/or put a heavier workload on your exceptional employees will inevitably cause turnover and impact the customer’s experience. Upper management’s expectations do not align with what is actually feasible.

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