I would not recommend - Analyst RH Employee Review

1.0
May 14, 2024
Recommend
CEO approval
Business outlook

Pros

Despite the list of cons below - which can not be understated, my time at RH was truly transformational in terms of exposure to immense workloads, learning velocity, and my ability to execute under tight deadlines, and continue to work though stress. I’m grateful for RH for teaching me large amounts of transferable skills, while also painting a clear picture of where I do not want to work long-term. I do want to call out that I was quite lucky to be surrounded by a very smart, and talented team of driven individuals who made my experience much more enjoyable.

Cons

You’ve read the other glassdoor reviews about how RH is a toxic workplace, and you’ll probably ignore them, just like I did. That said, here is a comprehensive list of why you should reconsider: - The CEO does indeed make every critical decision for the company’s future, which means there is no delegation for leaders, Directors, and VPs to operate their respective business units as they see fit. This leads to delayed decision making, operational bottlenecks, and a “slow as we go” operational philosophy - Values meetings hurt me - you will see fellow colleagues lie, sell their souls, and share corporate RH jargon about igniting the human spirit (cool sofa bro), in in their own self interest to stay employed. - Read the companies values closely, very closely, and ask yourself: Is this me? Do these values align with a business who resells marked up inventory from international vendors? What does school for cool have to do with furniture? Why is this personal? - Work life balance will be leaning towards the work side… long nights and early mornings are standard practice across teams. - Gary does own a majority of the business and as such, operates his global multi-billion dollar business as a start-up, where he will sign off on a majority of decisions - Gary did not host a single all-hands throughout my entire time being employed at RH, and most employees often felt confused as to where his time and energy were being allocated.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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