Would NOT recommend - Design/Sales Consultant RH Employee Review

1.0
Jan 3, 2023
Recommend
CEO approval
Business outlook

Pros

The people I worked with were absolutely amazing. However leadership is not included in those people. It was fun to work with the clientele.

Cons

Horrible leadership! Leadership had an unwillingness to listen to their employee and never offered helpful solutions. All smoke and mirrors. No problem anyone on my team had was ever solved by leadership. Horrible discrepancies in pay, especially unfair to women of minorities. I knew someone who was getting paid dirastically different even with the same amount of education and skill brought to the table. Unfortunately she wasn't framiliar with the American job market and they totally took advantage. The hours are absolutely terrible and they are extremely slow to replace team members who quit, which only exacerbates the issues. The team automatically has to pick up the slack of the inability of the leadership team to fill roles. The CEO flaunts his wealth while paying employees a very medium wage. Designers will literally sell millions each year with no bonus or commission. Meanwhile the CEO very public purchases two private jets and a yacht with company funds. Honestly I hated this job. My mental state was the worst it has ever been working here.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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