Great place if you like memorizing CEO quotes - Gallery Host RH Employee Review

1.0
Feb 20, 2022
Recommend
CEO approval
Business outlook

Pros

RH is a beautiful space to work in. Employees receive one hour lunch break and 50% discount at the rooftop restaurant during their shift. Also compensation for commute during two week onboarding training based on mileage. Listen, if you are there to design and can stick it out past all the cons listed, those who stay for a decade eventually make six figures.

Cons

Workplace environment quite literally is a cult; You must breathe and live the brand to we are a family vibes. They like interviewing 3-5x which is such a waste of time for a retail role such as mine was. The two week onboarding felt like summer school during college having to read out module formatted information of their product for two weeks straight. First week in I was told to “be careful to who I speak to” due to toxic work politics and it does ring true. Their “galleries” are their retail front and their home office is corporate not to be confused despite their airy titles and the manner in how the leaders treat you. They have the ability to pay well- of course when a sofa is $20k- at the personal cost of sitting through group sessions of reading quotes from the CEO out loud on a daily basis. Don’t be afraid to use the word “energizing” 20x a day! It is far from diverse from the work setting to the clientele. It is less creative design and more retail at the end of the day. They have high turn over and are very understaffed to deal with busy weekends. Poor work life and personal life balance - many of the leaders close late hours and come in during weekends despite having a family. Be prepared for inconsistent shifts starting at varying times (9am, 9:15am, 12:30pm, 4pm) with each week looking different. Barely any holiday time off and you will have to work leading up to the day before any major holiday. No pension at any level and poor health care benefits. I’ve witness coworkers being sent home during their lunch break for dress codes reasons as well. Lastly, I personally hated the standing with little to do.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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