Its all a mind game. - Part Time Sales Associate RH Employee Review

1.0
Apr 30, 2014
Recommend
CEO approval
Business outlook

Pros

The only thing somewhat neat about Resto is the design and furniture that you can immerse yourself in when you are given a shift to work. The people that are conned into working at the store level (in non mgmt.) positions are fantastic. But they soon too fizzle in enthusiasm once the hype wears off. This is a great job if you are a student looking for a position where you can work with amazing people, network and meet amazing clients, but knows that this is not your career because no one wants to waste their lives working so hard when you cant even move up in this company.

Cons

Where do you start. I noticed a few reviews coming in where person were very ecstatic in regards to working at Resto and placing the negative review on the person who left insinuating that the person was not the "right fit". Which I would say Bravo as this is, invoking the Core Values People Asset to a tee. Using the core values as a way to manipulate any situation to Restos advantage and not actually seeing it for the true meaning which is people are any companys greatest asset. Happy people. People who are treated with respect and dignity and that their effort and contribution to a company is well worth it. I would say that the biggest fault with Resto is its lack of respect for its employees and this smoke and mirrors game of letting the employee think you are making a difference or etc. Do not work here if you want a career. You are kept in the mud and never allowed to take that initiative or be that entrepreneur they ask you to be. Do not work here if you enjoy having a life. Only hiring part time but then demanding full, complete availability is unacceptable. Bottom line is you are worked to the bone, critiqued on your appearance, design skills and towel folding techniques. You are asked to maintain a store to pristine conditions while understaffed and expected to hit high unrealistic sales quotas.

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

See reviews by: Helpful|Rating|Date|All