It’s just not worth it. - Design Consultant RH Employee Review

1.0
Oct 31, 2020
Recommend
CEO approval
Business outlook

Pros

Interesting coworkers. Beautiful work space.

Cons

If you are reading this, you may be tempted to work at RH. You will read the reviews and scoff, thinking they are the bitter ravings of disgruntled employees. Dear Reader, they are not. It truly is a cult that will try to break down your spirit and remake you into a Stepford Associate. You can do better. They will tell you that they want people with a Point of View. If you give them a point of view at odds with what Gary Freidman has told them to believe, you will find yourself in their office with them inches from your face telling you that you don't exhibit the RH "Values". They will manipulate you and make you feel that you should be grateful for washing the toilets or vacuuming their office. The main manager is the head of the cult. She is vindictive and the main cult facilitator. Watch her face when she talks about Gary Freidman. It's scary. When you have to all start clapping in unison at the Values Meetings, you will know. The actual job would be fine if you weren't watched, hounded and grilled by management. They present themselves as being all about design, but really it's all about what you sold that day. The hypocrisy will wear you down. The comments about your clothes or makeup will make you feel either bad or angry. When they insult the people who wisely move on, as "low energy" or "they just aren't the right people", you will realize that they are going to say the same about you when you leave. You are a mere cog in the machine. You aren't a person to them at all. Is this the kind of place that you want to spend 9 hours a day at?

Explore other reviews about RH

5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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