Leadership seriously lacking - Gallery Curating Associate RH Employee Review

2.0
Oct 18, 2020
Recommend
CEO approval
Business outlook

Pros

Closest I’ve ever felt to any of my coworkers, we truly became a family. Decent pay, vacation time, and benefits were a major plus.

Cons

Where to begin! 1) Pay was pretty good until you take into consideration all the tasks you do that aren’t in your job description. Seriously, if you show any sort of willingness to try something new, they jump on it. It’s not even that they want to give you an opportunity to grow and learn new things, they just want to take advantage of people who say yes. 2) Leadership had their favorites and made it pretty well known and didn’t try to hide favoritism. Dress code violations, preferred scheduling, and “celebrations” were usually a dead give away. 3) Values meetings are a joke. There’s no other way to put it. They ask for feedback and are either a) surprised that people feel some type of way about being overworked or share the same feelings, or b) lie time and time again about everything they’re working on changing, like hiring 4) Turnover is the highest I have ever seen, at least in the gallery. Turnover isn’t high due to training’s lacking anything (lol, whichever leader thinks this is so blind). Turnover is high due to poor leadership, promises that never come, and burnout.

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5.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

Experience working for on of the leading innovators in the design industry.

Cons

The scheduling department being in a regular call center and not the gallery

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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