Dishonest, brainwashing, don't do it - Assistant Gallery Leader RH Employee Review

1.0
Jun 3, 2013
Recommend
CEO approval
Business outlook

Pros

40% discount on product whenever the store leader feels like cashing you out but that may not be for days.

Cons

Wow where do I start? If you are looking for full time- move on right now, yes keep scrolling to other companies. If you are looking for part time and are okay with maybe getting 5 hours a week, keep reading. The core values are a tool to brainwash and control you. Read them carefully. The say they love people who ask questions, if you want to keep your hours, don't ask any. The store leaders sit in the office all day barking orders while they hide from clients and staff. They complain about your wardrobe, which is funny when you're covered head to toe in Fendi, or Prada and they look like they just stepped out of the Kmart bargain bin. My advice- if you have people who love you and will miss you, don't work here. If you are a depressed person looking for someone to control you in every aspect, and you don't mind working 14 hours, 10+ days in a row, if you don't mind the store leader calling you 20+ times a day, 5am to 2am even on your days off, by all means, sell your soul and apply, besides you don't really care about yourself do you?

Explore other reviews about RH

5.0
Feb 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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