Former Employee Abused by VP - Anonymous employee RH Employee Review

1.0
Sep 24, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most employees are very good to work with. You learn very quickly how to accept a lot of change, and adapt to an overly stressful environment. The culture teaches you how to take the emotion out of your career, and focus on being a positive influence.

Cons

There is also an amazing level of tolerance for abusive behavior in the work place. Director's, VP's and above have no problem berating employees in public forums. There is no room for any mistakes whatsoever. Good people who know the company inside and out, are forced out of their positions. There is absolutely NO work life balance. There is no option to have any sort of mental capacity for your life outside of the office environment. You are worked to the point of physical and mental exhaustion. Generally you are doing the work of 3 people, after being there through 4 rounds of downsizing I can assure this. The culture had better change or certain people within the organization will find themselves at the other end of a nasty lawsuit. There is a level of nepotism within this company that turns the other cheek for friends hired into positions beyond their capacity.

Explore other reviews about RH

5.0
Mar 19, 2026
Recommend
CEO approval
Business outlook

Pros

You can work 100% remotely, which offers excellent flexibility and supports a healthy work-life balance. The company also has a strong culture of inclusion, where people feel welcomed, respected, and valued for their unique perspectives and contributions.

Cons

No stock offered at this time

4.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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