They lied about FT - Tier 1 Customer Service Representative REI Employee Review

1.0
Oct 16, 2023
Recommend
CEO approval
Business outlook

Pros

-Discount is good -REI preaches inclusiveness

Cons

HR Recruiter asked me if I wanted Full-time or Part-time and I said FT. I was hired as a seasonal worker with FT hours and after a week of training, my schedule was only said 8 hours after the 2 week training, despite me having open availability. I had other classmates in my training class that had the same issue. REI Recruitment lied to multiple candidates, promising FT work, in order to have PT seasonal workers. This practice is deplorable. It isn't worth it.

Explore other reviews about REI

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

4
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