Great company, great place to work - Contact Center Representative REI Employee Review

5.0
Sep 12, 2012
Recommend
CEO approval
Business outlook

Pros

Flexible hours, benefits for part-time employees, seasonal work. They will hire you season after season even if you don't stay on year-round. Very positive atmosphere from the top down. Very casual environment but also very professional. Great training and opportunities to work in different departments. Decent pay compared to similar positions with other companies. I've recommended working here to friends and family. I worked one season and then came back for a second season a few years later, that time staying on permanently (part-time) for the following year. From the stores to the contact center to the warehouse, I had a positive experience as an employee and as a customer.

Cons

No cons worth noting here. It is a job, so of course it is not sunshine and roses every second of every shift, but if you've worked similar jobs elsewhere, you recognize a good employer when you're lucky enough to work for one.

Explore other reviews about REI

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

very supportive management and team members.

Cons

sometimes, the hours are late. But very doable.

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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