You'll probably love working here - Retail Sales REI Employee Review

4.0
Jun 22, 2012
Recommend
CEO approval
Business outlook

Pros

-Retail starts at 9.75 -Great discounts (50% on REI brand) -ProDeals -Opportunities to teach clinics -Surrounded by outdoorsy people -Community service at local parks Compared to the pay and cultures at many other retail shops, REI is satisfying place to work, especially part time.

Cons

-Emphasis on selling memberships and the daily conversion rate This can become a bit tedious. Depending on the individual vibe of your store, management may come down on you if you fail to convert a certain percentage of customers.

Explore other reviews about REI

5.0
Jun 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open and nice to work for

Cons

Didn’t like that you won’t be able to take time off during sales and so people call out

3.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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