Decent, but staff made things harder - Soft Goods Associate REI Employee Review

4.0
Mar 8, 2026
Recommend
CEO approval
Business outlook

Pros

Generally cool coworkers Accrue sick time as part time, 2-6hour shifts paid per year to not work, potential for small yearly bonus if the company does well, retirement and health benefits for part time. Has a stash of outdoor gear you can borrow from. Super HECKIN great deals on REI and brand name products. If the store is closed due to weather you still get paid. Lots of training, so you feel well prepared for questions and stay updated on new gear and tech

Cons

Push to sell memberships can feel ingenuine - wants to see 1 membership per shift average (no commission, just numbers). Many coworkers raised concerns about unfair working standards (low pay, even though several protesting this were making 16-19$ per hour part time, received benefits, and were demanding some decently unreasonable workplace accommodations) - this created some tension between employees, especially ones pressuring you to join their cause or using vocab like “comrades” with other employees, and between management as all employees had to be extra careful about what they were saying (managers too). For a while this also made work place relationships awkward as those who you were less close with suddenly tried to be “friends” and extra sensitive to your needs to earn your favor. In my department I was overall pretty comfy! Adam, the store manager can feel a little more fake and focused on corporate numbers than the department managers do. He can feel a little detached from others but tries to remain positive. Others who worked more closely with him definitely could speak more to his teamwork style, but I can’t as well due to working more closely with my department manager ~ who was pretty rad. You typically only have issues if you’re consistently unreliable, not punctual, or if you carelessly stir pots. Inconsistent hours if you’re not full time or more veteran status - slow seasons can really hurt you and last for VeRy long times. If this part time job is for life sustaining reasons I’d address this before hiring and make sure you are guaranteed a certain number of hours on paper or make sure you have a very reliable second gig. Values of REI appear to be shifting as wealthy board members and influential decision makers are joining that do not have values aligned with REIs missions and values. Several years ago, store managers would give like $1 raises if they wanted, but now REI controls this and raises are offered at ~3% increase if you meet performance expectations every year? Something like that.

Explore other reviews about REI

5.0
May 16, 2026
Recommend
CEO approval
Business outlook

Pros

People and incredible work culture. REI truly walks the walk when it comes to company culture. Significant amount of focus on people and values in a genuine way. Exceptional benefits and pay. Making medical coverage available for all employees part time and full time.

Cons

Not many negatives to share.

3.0
May 9, 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

See reviews by: Helpful|Rating|Date|All