Great people. Terrible Company - Customer Success Representative REDX Employee Review

2.0
Mar 14, 2020
Recommend
CEO approval
Business outlook

Pros

Incredible people to work with.

Cons

-Little to no benefits. (No Paid Time off, basic insurance etc.) -50 cent raise to do both chats, and phone simultaneously. Nope, you didn't read that wrong. You would take a phone call, while also chatting to 3 or more people at the same time. While also offered a single day of paid time off per year once you get the raise.

Explore other reviews about REDX

5.0
Sep 17, 2025
Recommend
CEO approval
Business outlook

Pros

Excellent product with amazing customer support. Thank you especially to Ken.

Cons

None so far and i really can't think of any

5.0
Aug 8, 2025
Recommend
CEO approval
Business outlook

Pros

I get a lot of flexibility and thats really valuable to me. I get to work on really cool projects that helps keep me happy and motivated. I truly believe leadership wants me to achieve my full potential. Benefits are pretty great for my needs.

Cons

In recent months, some of the culture-building initiatives have been cut, likely to reduce costs. These activities were valuable for employee morale, and I think the company would benefit from reinvesting in them. While leadership is generally supportive, they sometimes make high-level decisions in silos

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