Terrible Service Provider - Account Manager REDD Digital Employee Review

Maybe the least organised workplace I've ever been to. Documentation on internal systems is either non-existent or duplicated in multiple places with completely different procedures. Expenses were never paid on time if at all. Commissions were delayed for seemingly no reason; accounting did not make sense. On my exit a commission was promised to me by senior management that was overruled by executive leadership, despite executive leadership being in the email chain confirming the commission to be paid. You'll spend every month preparing for your monthly client meetings 10 minutes before because the updates you were waiting for from the project and service teams never eventuated, leaving you high and dry dealing with irate customers and absent tech leadership. Technology is constantly falling over; phone system was barely working at the best of times and unanswered by technicians at the worst of times. Expectations of the entirely absent management meant that people were often making things up as they went along, often with conflicting results. Accountability was non-existent for service leadership, the lowest men on the totem pole were often neglected and expected to do far outside of their scope of understanding and role. When things were going badly the now outgoing leadership was quick to point fingers everywhere but themselves after taking the better part of a year travelling for conferences and vendor events. Tech stack is basically abandoned by all staff who implemented it, the on-premises N-able instance didn't function. Looking at a lot of these reviews from 2024 and prior might lead you to think that things have improved, but if anything, I can assure you they have gotten worse. Lying or "bending truth" to customers to cover for internal issues is rampant, frequently had to dodge questions about deployments or projects customers had paid for not happening. Leadership is/was obsessed with shiny vendor deals, often coming home with new products and expecting implementations to magically find their way into being done, documented and supported. Huge amount of former "Code Blue" staff, burned out by large, accountable Service Providers hoping to coast here but unable to triage the deluge of existing and long-standing problems. Over 50 staff have turned over in the last 18 months for an organisation of sub 60 people should tell you a lot.