employer cover photo
employer logo
employer logo

RBS Citizens

Now known as Citizens

Is this your company?

It's all bad - Anonymous employee RBS Citizens Employee Review

1.0
Jan 10, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no pros worth mentioning to anyone thinking of working here. Benefits are comparable to other banks but constantly shrinking.

Cons

Impossible sales goals that constantly change. Managers and regional managers with little or no management skills unless you count threats and intimidation. Any type of unethical behavior is acceptable if you make your numbers. Revolving door of untrained and unskilled employees. There is little or no concern for quality of life. Confidential information is freely and openly discussed, absolutely no consequences. There is no leadership, coaching or team work. Bankers are competing with each other with management playing favorites with some and sabotaging others. As a professional in this industry for many years I am at times apalled at how low this bank has sunk. The constant shoving of unneccessary products down peoples throats in order to make goals is chasing good customers away. Cold calling is a must on a regular basis. The amount of uselss paperwork is a time waster. Morale is poor and most employees are constantly reminded how little they are valued. I believe that there are companies out there that truly value their customers and employees but this is not one of them.

Explore other reviews about RBS Citizens

5.0
Dec 13, 2023
Recommend
CEO approval
Business outlook

Pros

Fast paced environment and good team/manager.

Cons

No major cons with the position

1.0
Apr 29, 2014
Recommend
CEO approval
Business outlook

Pros

I can't really think of any pros for this company but I have to put something so I guess it was a pro you got paid weekly

Cons

There are so many cons. One is there is NO management at all. There are managers but they don't manage. The Melville branch is basically run by outside loan officers. They are very argumentative. So they call you screaming what they want done and they want it done now. You go to your manager and they tell you to do what the LO says whether it's right or wrong, legal or illegal. There are no procedures everyone does everything different. Basic things that should have a set answer you will get 4 completely different answers. There is also a lot of favoritism. There is about 20 of them that keep joint from place to place together and if your not in that click you are treated unfairly. You could come in 5 minutes late and get in trouble but there's one girl in the "click" who gets phone calls to wake her around 10:30. They give you unrealistic goals. Then they tell you that you can't get paid for overtime but you have to stay and work! It's a basic free for all. Worst place I ever worked. No management, no motivation to do well, and no sense of a team.

See reviews by: Helpful|Rating|Date|All