Meh - typical MSP shenannigans - Anonymous employee R3 (MD) Employee Review

2.0
Jan 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Smart, capable people at the individual contributor level Good exposure to a wide range of clients and environments Opportunity to learn quickly if you thrive in fast-paced MSP work Some leaders genuinely care about doing the right thing

Cons

Like many MSPs, the environment is heavily reactive, with frequent firefighting and shifting priorities Too many decision-makers involved in day-to-day operations, which often slowed execution and diluted accountability Service delivery and operations lacked consistent standards, leading to unnecessary noise and rework Strategic decisions sometimes felt disconnected from operational reality You better enjoy meetings. And meetings about meetings. And don't forget about the pre-meeting meeting to meet about the meeting.

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R3 (MD) Response
4mo
Thank you for taking the time to share your feedback. We appreciate the recognition of the talent on our team and the learning opportunities. You're right--MSP-life isn't for everyone because it does require comfort with ambiguity, priority shifts, and constant context-switching. We also acknowledge that we've had our share of challenges. Changes and evolving strategies created disruption, and some decisions had impacts on our people and our operations. We own those mistakes and the lessons learned along the way. However, some conclusions mentioned here don't fully capture the context behind certain situations. We've been focused on refining. The work is ongoing, but we're confident in the direction we're heading and the team in place to carry it forward. We remain committed to continuous improvement and building a more sustainable environment for our team and our clients.

Explore other reviews about R3 (MD)

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's not "perfect on paper" by any means, but I actually consider that a strength. Leadership is open about what hasn't worked and is actively working to improve things. Rob (President) is transparent, self-aware, approachable, and leads by example. The culture is truly unique. People collaborate, help each other, and genuinely enjoy working together. Drama is minimal and NO ONE takes them self too seriously. R3 is very intentional about protecting its culture. Seriously, some of the best people here. Overall, the organization is real and honest--progress is real, growth is happening, and effort is being made every day to make things better.

Cons

Some of the organizational structure is still being built. Clear processes and long-term efficiencies are actively being worked on but aren't fully in place yet. Communication isn't perfect, but it's improving as feedback is incorporated and changes continue to be implemented.

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R3 (MD) Response
4mo
Thanks for sharing the love! We're thrilled that our efforts are resonating with you. We appreciate your recognition and support as we continue to grow and get better every day.
2.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

Getting to work with my coworkers.

Cons

The CEO frequently speaks about “growth” and improving departments for the better. However, the engineer who actively pushed for meaningful change, advocated for a healthier work environment, and worked to improve company culture was ultimately let go. Every concern he had was not empty. It was paired with a solution — not just ideas, but proven approaches that have worked extremely well. He even had a one-on-one meeting with upper management who acknowledged and heavily agreed to his ideas and his promise for a better work environment. A few weeks later, he was unexpectedly fired. employees are encouraged to speak up at R3 , but those who do face consequences, if it does not align with the company. it sends a clear message. That is not the kind of environment many professionals and my self want to be part of. My experience showed me that this“R3 Family” that they constantly try to push does not align with how concerns are handled. What was presented as a “better” MSP ultimately proved to be far more disappointing. Without alignment between leadership messaging and action, it will be difficult for R3 to compete with its competitors at a higher level.

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