Very Deceptive Company - Customer Experience Associate Quote Velocity Employee Review

Embraces employees like true family;

Complicated Performance Statistics, IAS format,

The commision pay used to be great for everyone, now its only great for favored employees.

The favoritism is unreal at this company, unless you are in good with management you are not making money anymore. Most people get aged leads that lead to poor transferred calls. You get paid $13 an hour and commissions, with the fresh call leads being given out to the select favored employees its pretty much just working for that $13 an hour. They put an intense amount of pressure on employees to keep a certain call percentage in order to keep the commission they earned. They also keep people on different tier levels with the top tier being the level with the best calls and available hours to work, but it's only for managements favored people. They will tell you that the tier levels are performanced based, but based on alot of group comparison from other employees and myself , that was quickly confirmed a lie. They do daily performance bonuses which is awesome until you realize it's the same people every day. The gaslighting they do to try and make you believe that it's the employees problem that they are not doing well and you just have to try harder. The company seems like its not doing very well since they are letting many people go without warning. So all in all if you are considering this company, think long and hard if you can live off of $13 an hour. Would not recommend.