Do not work here if you are a thinker or a creative - Specimen Processing Trainer Quest Diagnostics Employee Review

Took their hiring process 3 months to finish hiring me and get me into their onboarding. They should have had me there a month before a new training class started, to gain background knowledge on their software and specimens. Terrible onboarding program , especially if you are going to train others. Specimens processing system has many exceptions to memorize & lack of innovation to solve their own problems. Outdated training materials by 10 years Compliance is out of date Training materials missing many examples and images of specimens received 70% of business is done on Night Shift, but your managers won’t be there to answer questions Asking questions about metrics and performance will see you marked as a “troublemaker.” New positions barely recognized Lack of retention for employees Managers want robots that do not question about metrics, performance, pay, bonuses, AIP. Basically don’t ask questions. This flies in the face of their “corporate values” of “seeking to understand.” You’ll process for hours, only to be told that what you processed isn’t counted toward your numbers. Managers are lax on updating SOP info which will mean you get different SOP info due to word of mouth Basically, if you manage people, you aren’t expected to work nights much, which leaves a power vacuum during heavy processing times. Supervisors that are there are just about useless.