Seek employment elsewhere - Patient Services Representative Quest Diagnostics Employee Review

2.0
Feb 13, 2019
Recommend
CEO approval
Business outlook

Pros

Hourly wage benefits Fast hiring process

Cons

Recruiters are in the southern states for New England new hires=Negotiated lower wages. New hires are unaware they can make more. Mass emails of unfiltered and often profane customer reviews that violate Consumer Review Fairness Act amendments are sent weekly to publicly praise or humiliate employees. Estimated patient responsibility payments from patients are gently demanded by employees before insurance pays for services. This determines their raises. Emails are sent out to show who is failing to collect money even when card authorizations are inevitably not charged. Cutbacks from 4 uniforms a year to 3. Yearly merit program cancelled to save money. Employees lost out on 100-250 bonus. Salary raises average .50/hr Leaving this company for another is impossible, they are close to a monopoly.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Quest has a good work environment

Cons

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1.0
May 2, 2026
Recommend
CEO approval
Business outlook

Pros

I don’t think there’s any pros honestly

Cons

Everything is horrible, overwhelming environment. They make you overwork, ridiculous expectations to make 30 patients a day with all the patient challenges, meet ridiculous numbers a month , they want us to charge patients something they don’t suppose to pay, they tell us to lie the patients about the payment to get their credit card, and when they get mad because we do they say it’s our fail patient s complaints. They fire the best employees and even if they have 10-20 years either the company they don’t care they still fire them . They don’t value the employees, lack of professionalism, from every body. Bad management in every location. You can’t trust supervisors they love gossiping with the employees about other employees, if something happen to you all the locations know what happen to you . HORRIBLE! You get sick there from this toxic environment . They just care about the numbers not about you .

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