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Quality Resources

Is this your company?

Not for someone with a conscience! - Call Center Sales/Fronter Quality Resources Employee Review

1.0
Sep 27, 2015
Recommend
CEO approval
Business outlook

Pros

The work is extremely easy, if that is a pro for you. There is opportunity to be promoted relatively quickly from $10 an hour to Verifier which is $12.50 an hour. There are daily bonuses and spiffs that are generous and attainable. I met some nice people there and most people were very friendly.

Cons

The leads are generated from recent infomercial purchases, but the products are what concerns me. while working there about 40% or more of the leads are received were gained from products specifically for the elderly. Now the product you are selling is crap and not at all what you tell them it is. How it is legal to do what they do I have no idea. You are required to read a script verbatim so they are intentionally manipulating elderly people into wasting hundreds of dollars on this supposed "savings program". I personally felt like a terrible person every time a person bought the program, especially if they were nice. Many of these victims had to have symptoms of Alzheimer syndrome but the company really doesn't care as long as they get the sale. For me personally I could not handle this, as I would feel like a terrible person every day after my shift.

Explore other reviews about Quality Resources

5.0
May 28, 2016
Recommend
CEO approval
Business outlook

Pros

I loved my job, very good workplace.

Cons

Closed after 20+ years, 400 people were let go, very sad day.

3.0
Feb 9, 2015
Recommend
CEO approval
Business outlook

Pros

They try to motivate their people. The script is easy to follow and the sale is very simple and easy compared to most sales. You don't have to clock in and out for Talk time. It is a great entry level for someone who has never sold before. I just started Night Shift and in my first week I was Top Sales man. That is how easy it is.

Cons

Employees constantly complaining about the job. They just don't get it they are there to make the sale, read the script word by word and make the customers happy. When I first started many came to me and said you don't make bonus here but I have and doubled or tripled my bonus. If you start here come with the attitude you are a winner don't listen to all the negatives and don't believe that you loose sales from verifiers/closers that is not true. The only other thing I hate is Dropping someones pay because they are sick or had an emergency at home is the worst part of this process so if you worked your butt of all week and get sick and call in you loose all your bonuses and spiffs, and your pay drops to minimum wage seems wrong...It also seems illegal.

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