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      Qualfon

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      Qualfon reviews

      Communication is Key and they don't do it - Customer Service Representative (CSR) Qualfon Employee Review

      3.0
      Aug 9, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      It was work from home, and involved chat and email, not just phones.

      Cons

      If trainers don't train you in certain aspects, they'll throw you under the bus, lie, and say they did. The whole company is terrible at communicating: policy changes, attendance, training. And the queue manager was terrible and inefficient. The way she divided up the workers made little to no sense most times.

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      5.0
      Apr 30, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great to work from home Nice people Leadership was awesome

      Cons

      401k was less than others

      2.0
      May 31, 2026
      Csr agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay was good. Training was comprehensive and the trainers were amazing

      Cons

      Call center job so you will be swarmed with calls. Weird shifts. Management is annoying about time management. Being late 1-2 minutes gives you points and with enough points you get fired. Pay is around 20-21 Would only do this to gain experience or if I am on my last choice Weird hours

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