Miles of red tape and an uninspired culture. - Customer Service Representative Quad Employee Review

2.0
Feb 24, 2015
Recommend
CEO approval
Business outlook

Pros

Well, it's stable; I'm never worried about losing my job. There is a lot of free time, too, if you're into that.

Cons

There are procedures on procedures on procedures. Getting anything gone requires a back flip or two; while the company wants to be easy for customers to work with, it never is because of this. Also, very few employees are happy or satisfied with their job, leading to a high turnover rate and a generally grumpy office.

Explore other reviews about Quad

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Good team of people I worked with. Interesting work and integrated teams.

Cons

Extremely hierarchical in nature and decision making. Somewhat slow.

4.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Pathways to promotion Annual merit increases Flexible work environment Great benefits

Cons

Matrixed, large organization can be difficult to navigate Scattered processes across business units Work-life balance depends on manager and role

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