Pros
Competitive salary if you work from home/remote
Cons
-High level of stress and pressure caused by the rude and uneducated customers -Laggy system that is not properly taken care of, but the demand is solely put on the field worker's should, such as sales, account, support -Being responsible to be contacted during public holiday and weekends because there is no humane expectation on the shift. This is to also be pushed over to different team member for the resolution each time there is issue rises (e.g. sales/activation to finance who is offline, support to technical who is not on duty, technical to engineer who is not the one having the expertise to handle specific cases) -Minimum appreciation and acknowledgement -Policies are often shifted with no apparent reason and public announcement