Order Service Specialist - Order Services Specialist QVC Group Employee Review

They have a metrics system that requires you to be on calls 2 minutes or less. When you have a lot of elderly and 25% of clients either visually or hearing impaired, it makes it difficult. I found out many other representatives would hang up or mysteriously get disconnected from these clients so there AHT wouldn't suffer. The company was consistently pushing the metrics, but also saying to help the members. All the members I helped always thanked me so much, saying nobody else helps them. So, there is a big inconsistency there. Just beware.