Dysfunctional and lacking of true leadership - DCO QTS Employee Review

2.0
May 15, 2018
Recommend
CEO approval
Business outlook

Pros

*Very community services oriented *Open about being aware of compensation interests *Adequate medical/dental/vision benefits *Good PTO earnings model *Good people that work hard below the director level

Cons

*Pay for hourly employees is well below market based on the research performed through JOLACs, but QTS has not made any efforts to adjust hourly employees compensation to be competitive *Leadership from directors and above is abysmal and managers and frequently being forced to run their operations by the seat of their pants with virtually no support *Executives rarely listen to the feedback provided by the teams as to areas where improvements are needed and cross department support is lacking *With the purchase of Carpathia, a north vs south attitude has developed which has caused many operational challenges with following processes or required procedures *Teams that are in desperate need of additional support are told to work harder with less *Director and above leadership is focused solely on new revenue and constantly ignore the challenges of existing clients until the revenue is at risk *Training for new employees is extremely unorganized and lacks virtually any true content unless it is identified and provided by peers of the new hire

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QTS Response
8y
As we continue to grow and improve in our approach to foster a great environment at QTS, consistent, honest, and motivating feedback is essential. Thank you for recognizing that we do have good people working and making an impact at QTS. To provide our teams with continuous opportunity and growth, we have hired a new VP of Learning and Development who is focused on identifying training and development plans that align with the needs of our business units and teams in those areas. We also continue to perform market analysis and compensation studies to ensure that our compensation practices are competitive, fair, and equitable. Setting strategic goals and measurable KPIs will continue to be part of our performance management process and consistent follow up as well as accountable conversations are key to success! -Dave Murray, VP of Facilities, Eastern Region

Explore other reviews about QTS

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

The company has continued to find new ways to increase retention. Have a great team and feel supported by management. Just added a new equity program along with already existing stock purchase program.

Cons

Limited amount of work from home days allocated per employee. No car bonus or reimbursement for tolls on commute to work.

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QTS Response
1d
We appreciate the review! It's encouraging to hear you're excited about our new equity program, "Together We Grow." When QTS is successful, everyone is successful! QTS recognizes that work flexibility is important and employees are encouraged to utilize all 52 work-from-home days every year. This does not include days when the unexpected occurs, like picking up a sick child from school, running home to take care of an immediate need, falling ill, etc. Thank you for your feedback and contributions to QTS!
5.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

The company's benefits are generous and it shows they invest in their employees. The culture is very positive, with a very team-oriented goal, but with an ownership mindset.

Cons

Work life balance can be tough. The company growth is so rapid, there's a high volume of work.

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