This job literally gave me depression. - Customer Support Specialist QS/1 Employee Review

1.0
Apr 28, 2021
Recommend
CEO approval
Business outlook

Pros

It's better to have a job than to not and it pays better than a lot of places for "entry level" positions.

Cons

Recent changes within the company to align the company with their future model. That's great. In the process, they've made everyone's lives terrible. Support's churning and burning, infamously without training. Development teams are redlining to push new features using technologies they're having to learn on the fly. Some working 65+ hour weeks for fear of termination. People don't seem to care anymore; if you're not happy with your job, the question isn't "how can we make this better for you" or "what's the issue you're running into", it's solely your fault. There's nothing to look forward to. Things are going to get worse before they get better. The ship will be fine, the crew will be hung. I'm now spending 15% of my check per month on counseling to deal with all the stress of just existing in that place. Probably soon to be more.

Explore other reviews about QS/1

5.0
Nov 1, 2022
Recommend
CEO approval
Business outlook

Pros

Great benefits, and very transparent company vision and goals.

Cons

A lot of reorganization and sudden loss of experience.

3.0
May 11, 2015
Recommend
CEO approval
Business outlook

Pros

The benefits package is pretty amazing: company car that they suggest you use for your personal vehicle as well. They pay for your fuel, insurance and maintenance, and at the end of the year, they add your personal mileage to your W2 (you basically pay taxes on your mileage at the rate of .10 per mile). Yearly bonuses and a Christmas bonus, in addition to annual raises and 15% of your annual salary is deposited into your 401K by JM Smith. You don't have to add a single cent into it yourself.

Cons

The management staff in some regions are notoriously difficult and clearly have favorites. There is a definite disconnect between the Regional Operations Supervisor and the Regional Manager in my particular region to be sure. The rules change every other week and it isn't uncommon to be chastised for something that you were told to do two weeks prior by the same person who is chastising you.

2
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