1y
Thank you for your thoughtful feedback. We’re really pleased to hear you’ve experienced a supportive environment, strong benefits, and have enjoyed working alongside dedicated colleagues — those are all things we truly value and aim to protect. We also appreciate your honest insight into the challenges around learner-to-staff ratios. We understand that when workloads become too heavy, it can be difficult to provide the level of attention and care that both staff and learners deserve. Your point about how we respond to these situations is well taken — sometimes, it’s about listening more closely to what’s realistically achievable on the ground. This kind of feedback is incredibly important as we work to ensure that our teams are not only supported but empowered to do their best work without being overstretched. Thank you again for sharing, and for your continued commitment.