Pros
The people are genuinely nice.
Cons
In response to the previous review titled "Energetic agency with outstanding...." This statement is no longer accurate. Since new management, there has been a steady decline of customer service, product management and creative. Technical errors were on the rise due to the outdated technology platform the entire company was required to adopt. There were no plans to update, upgrade or change to a newer, automated system which is desperately needed. No training programs, no clear individual goals or path of employee growth. Poor communication from management team with constant "I don't know" answers when asked about bonuses or promotions. Certain promotions & raises given without announcement. If employees have earned promotions and raises they should be announced to show that there is growth and advancement. Far from the Red Line transit station? The Chicago office is 1 block away from the Red Line.