Shambles - Member Service Adviser Pure Gym Employee Review

3.0
Jan 16, 2017
Recommend
CEO approval
Business outlook

Pros

Good awards evening and parties, did have a good work environment until they took over LAF

Cons

Not enough staff, removal of bonus structure, unfairly treating staff, one rule for one one rule for another, same people doing the same job for different wages, make it increasingly difficult to take holidays

Explore other reviews about Pure Gym

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great culture and management is cool

Cons

none at all, very calm

1.0
Apr 7, 2026
Recommend
CEO approval
Business outlook

Pros

The only “good” thing is the small percentage of new equipment and that some gyms are 24 hours.

Cons

Management is unfair, cutting hours and expecting a single worker to handle the entire gym. Incredible staff are undervalued, while third-party cleaners and side services pretend to solve problems they don’t. Members are chaotic, shifts are impossible, and yet leadership refuses to hire properly. Think smarter, not cheaper.

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