The founders are out of sync on product and sales strategy, and their tendency to micromanage is dragging down company energy, velocity, and innovation. That dysfunction shows up in extraordinarily high attrition, both voluntary departures and ongoing role cuts, and in a striking 13% approval rating on the recruiting process that is attributed to leadership decision-making and culture rather than the recruiting team itself. On the product side, spreading across five lines (IaC, IDP, Neo, Policy, ESC) is seen as straining product quality.