3.0
Dec 20, 2024
Former employee, more than 1 year
Chandler, AZ
Recommend
CEO approval
Business outlook
Pros
The call center environment was excellent and well-structured until the onset of the COVID-19 pandemic. In response, the company transitioned employees to a remote work setup. This transition was handled seamlessly and efficiently, ensuring minimal disruption. Managers consistently provided constructive feedback, fostering continuous improvement and driving optimal results.
Cons
Shift availability tends to favor top-performing employees, making it challenging for others to secure the most desirable schedules. Additionally, achieving top-tier commissions can be difficult without access to the best shifts and strict adherence to the prescribed script.