Toxic work environment and lack of respect for employees - Customer Service Public Storage Employee Review

1.0
Nov 16, 2025
Recommend
CEO approval
Business outlook

Pros

They hire quickly and the recruitment process is very fast. The interviews are smooth, and they offer opportunities for people with customer service experience.

Cons

The training process was unprofessional and abusive. I was assigned to different properties with no proper guidance and asked to clean entire buildings instead of being trained for customer service tasks. Some managers constantly disrespected me, mocked my English accent, and left me alone without support. I witnessed bullying, unsanitary conditions, and a complete lack of empathy from supervisors. When I reported issues to the district manager, no action was taken — instead, I was blamed. The workload was excessive, the environment toxic, and I was treated like a cleaner, not as a Customer Service Self storage manager in training.

Explore other reviews about Public Storage

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

This was a great place to work

Cons

Some days can be long

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Public Storage is a great place to work and grow your career. I’m surrounded by talented leaders who are supportive, knowledgeable, and genuinely invested in developing their teams. The company has a strong culture of accountability, collaboration, and continuous improvement, which creates an environment where employees can succeed and make an impact. What excites me most is that Public Storage is in a significant growth phase. It’s an energizing time to be part of the organization, with opportunities to contribute to meaningful initiatives, take on new challenges, and help shape the future of the business. The company continues to invest in its people, processes, and growth strategy, making it an excellent place for those who are looking to develop professionally while being part of a winning team. If you’re looking for a company with strong leadership, career advancement opportunities, and a clear vision for the future, Public Storage is a fantastic place to be.

Cons

Cons: As Public Storage continues to grow, the pace of the business can be very fast. There are often multiple initiatives, priorities, and opportunities happening simultaneously, which requires strong organizational skills and the ability to adapt quickly. Success in this environment depends on being able to effectively prioritize, manage competing demands, and stay focused on the highest-impact work. While the pace can be challenging at times, it also creates tremendous opportunities for growth, learning, and career development.

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