If you like last second confrence calls and no vacations/Holidays..... - Sales Protocall Communications Employee Review

Hello and thank you for expressing your concerns, However, you state that you have worked with us for OVER a year so we are wondering why if you were so displeased and not getting paid? Regarding the concern about calls, let us note that you are only required to come to the office twice a week for morning meetings. With that said, if a change in procedure comes up, IE ;a tablet update, that needs to be addressed outside of the meeting schedule, we will hold a brief conference call with agents to ensure all are aware of such updates. This is more efficient than requiring you to come to the office for something that could be handled over a 5 minute conference call. Because of our commitment to our employees, if you are struggling with the system and can not meet your goals consistently , we have a support call for those individuals for an hour out of your 8 hour day to help you overcome the obstacles you are having a problem with to meet your goals. This class does involve practicing tools, if we do not practice, how do we get better? Regarding territory management, that is a crucial part of being successful in this type of career and also designed to ensure you do not have to travel distances. Regarding pay, you are paid weekly, in that pay structure is also your commissions from previous week's sales, if mistakes are done during the closing process on behalf of the agent, this will slow done the payout until the mistake is fixed. All your concerns seem to be regarding the structure we have in place when an agent's performance drops. We have this in place to help you be successful not the opposite. We can only assume that since you have worked with us for over a year that the culture and training was above mediocre for that period, but something changed and we are sorry that you feel the help we were trying to give you made you feel micro managed. The company does have paid time off opportunities, However the time you put in reflects the opportunity you have. as in any company. We do pride ourselves with our open door policy, this would of been the perfect opportunity for you to request a one on one with your manager if you felt that the calls were not helping you. The agents that took part of this additional support benefited from it and learned some new things and tried different tools taught to get a different outcome than that of what they were having previously. Those agents became more successful and even though they do not need to, they still jump on that call every now and then for a refresh. We are sorry this was not your outcome and wish you the best of luck in your new career.