Jan 13, 2016
Anonymous employee
Promove Response
10yThank you for your feedback. We strive to provide an unrivaled work experience for our staff as well as exemplary service to our customers.
PROMOVE is a sales-based company, providing a free service to a wide variety of renters in Atlanta. Our customers have a range or search criteria and budgets to be considered, and we do our best to accommodate those expectations. We assist both renters needing budget conscious apartments and those needing the newest luxury high rise. Our service is far from obsolete; that’s pretty clear based on our handling of over 10% of apartment leases in metro Atlanta (and growing) along with 91% 5 star customer satisfaction rating and a high rate of repeat of customers and referrals. We service70% of our customers online via both our store personnel and our growing dedicated online division. We are making ongoing significant investments in the online customer experience and CRM tools to help our people close. As with all sales jobs, the close rate isn’t 100%, but it is competitive and increases dramatically as our people gain experience and add more value to their customer searches, well beyond simply providing a list of apartments.
Sales and commission positions naturally require more time on-the-job to be available for customers. In an effort to make the position more rewarding for our employees, our sales compensation and sales bonus plans were overhauled in early 2015 which increased both take home pay and benefits. More than 25% of our sale staff received month and quarterly bonuses last year. Also, as of December 2015, our average revenue generated per lease increased 20% over the prior year, largely due to an increase in “property bonuses”, which has further increased earnings potential.
While it sounds as if PROMOVE wasn’t the best fit for you, we do have many tenured and successful sales representative as well as tens of thousands of happy customers. As always, if there’s anything we can do to improve the experience for our staff or customers, we are all ears. Thank you again for your service and feedback.