Coming in the door the company neglects to tell you that this is really just another horrible call center job hidden behind a peaceful looking dept. It is all a fake front for how you will be nitpicked to the point of absolute nervousness. Top leadership has no clue how badly they are running this business into the ground and they made it clear they don't care. The only people who are left are people who are desperate for a job and so trapped in their lives that they cannot escape the misery of this place. The frowns on everyone's faces spelled hopeless sadness since all of the good loyal employees walked out of the door without so much as a thank you from leadership for all of their years of loyal work. The new leadership has stripped away any chance of bonus money and now people are doing double the work for next to nothing.