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Professional Account Services

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RUN, DO NOT WORK THERE - Debt Collector Professional Account Services Employee Review

1.0
Dec 13, 2018
Recommend
CEO approval
Business outlook

Pros

Decent hourly wage, but that drops after training. Monthly Bonus for now, but they keep decreasing bonus/commission percentage of your collections, They used to offer a 10 hour/ day Monday -Thursday work week, but that was taken away unexpectedly.

Cons

They do not care about their employees. Annual changing pay scale and not for the better, eliminated schedule so their employees can work another job on the weekend. Increasing collections goals while selling 40% of their hospital inventory. The more you collect the less reward monetarily. Decent hourly wage, but your bonus/commission will be around 1%, Over the last 3 years, pay has decreased by approximately 15%. There is basically no incentive to exceed your goal. When you start they will lie and say there is advancement opportunity, when in all actuality they are down sizing and of all things firing/laying off managers. Office environment, lots of gossip. don't not open up to your coworkers or managers, they will go around and tell everybody your business you thought would be confidential.

Explore other reviews about Professional Account Services

5.0
Feb 2, 2021
Recommend
CEO approval
Business outlook

Pros

This company seemed to pay well.

Cons

Micromanaging is the biggest problem for this company.

4.0
Oct 26, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Dependable employment. Job stability. Plenty of room for growth. Standard raises every year 1.5% if reviews are perfect. Good holiday schedule. Lots of forgiveness while you learn on the job. Decent benefit packages. Incentive based collections, really good bonus amount.

Cons

You get a point against you if you call in sick even if you have sick time to use. After so many points you get a warning. In order to use your sick that you worked hard to accumilate you have to schedule it and have it approved. Most of the time I felt like the managers weren't all on the same page. Every call center represenative is assigned to a manager to report to but if they are not in the office and you try to go to another manager for help they will not help you. I also didn't like that they only offer discounts to patients that asked for one and only if the amount owed is over $1000. The hours were flexible until they chnaged it to block scheduling and didn't allow employees to make up time. The call center all in all is an okay place to start out at, they started with 12 employees and now have over 100 so they are having growing pains. They need to fix some policies and procedures but unfortunately that won't happen overnight.

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