Nothing more than a stepping stone - 1st Line Support Engineer Proact Employee Review

2.0
Aug 2, 2022
Recommend
CEO approval
Business outlook

Pros

Decent coworkers Hybrid working has been introduced although would rather more days from home Convection microwave

Cons

No manager for the service desk at the moment following their departure Grueling 12 hour shifts rotating between days/nights (Little support for major incidents on night shift) Unmanageable workload for the amount of staff High attrition - More people going out than coming in

Explore other reviews about Proact

5.0
Mar 30, 2025
Recommend
CEO approval
Business outlook

Pros

Great team and positive experience.

Cons

Wish for more PTO/better benefits

2.0
Sep 22, 2025
Recommend
CEO approval
Business outlook

Pros

Work from home and that's it

Cons

Everything, very micromanaged poor training

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