Pros
It's a job.
The payroll is direct deposit.
Hub management does the best they can, regardless of corporate.
Customer service does the best they can to help drivers navigate thru issues.
Cons
This job demands long hours with minimal compensation, limited to your contracted rate. You're assigned a route, but it often changes unexpectedly to meet operational needs. The priority is to ensure all deliveries are completed—no matter how long it takes.
Your experience may vary depending on your hub location. For example, the Kalamazoo hub has a reputation for working with drivers when possible. However, taking time off, whether for vacations, appointments, or personal events, requires you to find someone to cover your route—emergencies are the only exception.
The pay system is outdated, with a maximum daily rate of $200 that hasn’t changed in over a decade. Whether you have 30 stops or 150 stops, the pay remains the same. Unfortunately, high-stop days are common, making it a gamble you seldom win.
Start Time: Sorting begins at 6:00 AM (not loading). Sorting freight can take 1 to 3 hours depending on the participation of others. Freight typically arrives between 4:00 AM and 6:00 AM, although during Michigan's winter months, it may be delayed until 6:00 AM to 8:00 AM. Departure for deliveries generally happens between 7:30 AM and 8:00 AM, but this depends on weather, freight arrival, and sorting time.
Workdays can stretch from 12 to 16 hours, dictated by the route, workload, and other factors. Routes might consist of 45 stops on Monday, 75 on Tuesday, and 125 on Thursday. The corporate sales team focuses solely on revenue generation, often guaranteeing same-day delivery without considering logistical challenges.
Freight varies dramatically in size, weight, and volume—it’s unpredictable until the shrink wrap comes off. You might encounter small coffee samples, heavy cases of copy paper, restaurant supplies, frozen meal kits, or large items like car seats and mini-fridges. Social media-driven items can also arrive in massive quantities, sometimes overflowing from oversized "gaylords" (52" x 40" x 36").