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Prime Communications

Engaged employer

"A plague on the wireless retail world: Prime Communications." - Manager Prime Communications Employee Review

1.0
Jan 21, 2014
Recommend
CEO approval
Business outlook

Pros

The pro was for the most part being there was never anything I could really quickly kill myself with in store. After my old company had been purchased the higher management was so disconnected with us they kind of ignored us for good or for bad because they just felt it'd all settle eventually.

Cons

I was lied about pay and salary. Commissions were fought over and seldom paid, and if paid, charge backs needed reviewed because over 80% of them were illegitimate. I was told I had to fire my staff of two people forcing me to work alone for 4 months, 7 days a week, open to close alone. When asked for time off I was denied until I threatened action. After the buy out I signed a contract stating they'd honor my seniority and honor my original hire date; in which I was to receive my PTO. When the date came I requested time off to find I had none.I contacted human resources and sent them a copy of the work contract I signed. They said though it was worded stating that was the case it was false and if I wanted to sue I could get a lawyer and lose in court and lose my job over it. Did I have any more questions. Advancement was controlled by nothing more then sales numbers so morons in faster stores are promoted to higher management due to high numbers to only cause issues and a high mid level turn over rate for higher managers. Logistics and communications were horrific. Over emailed every hour of every day. All logistics were failed attempts at getting bottom grade supplies. I was asked to work off the clock to prevent over time, and told if I did not work off the clock I would be reprimanded for "not being a team player." Selling refurbished phones that were a below standard grade knowingly of their defects, specifically targeting the poor, elderly, or less educated and detailing a lack of warranty or return policy in the fine print on receipts. The company promoted account fraud through requiring "free features" be put on accounts even when specifically requested to not be put on or removed. In addition it was suggested to document social security information and account passcode information on a physical sales funnel for easy access to accounts to perform upgrade and U-verse checks. Knowingly selling defective or bad accessories. In general this had been the worst company I had ever worked for... if I could truly rate this company it would not aspire to a single star..

Explore other reviews about Prime Communications

5.0
Jul 7, 2026
Recommend
CEO approval
Business outlook

Pros

Working weekends and holidays .

Cons

Working weekends and holidays .And a tricky commission structure. Also all systems are slow.

3.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible, depending on the manager, and goals are very attainable depending on location

Cons

Hit or miss with the district manager and commission structure changes a few times a year can be good can be bad

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